With the exponential growth of technology, many business processes are getting more efficient, automated, and streamlined. The key to these unprecedented changes is the rise of machine learning and artificial intelligence, such as robot vision applications that allow users to automate manual and repetitive tasks.
Given the critical role of digital technology in the fast-paced workplace environment, it is worth looking at how AI tools such as voice assistants can be useful for your business. In this article, we’ll look at how voice assistants can improve business productivity.
Improved lines of communication
The modern workforce is becoming more global and remote, but most communication happens through online messaging applications, such as Slack, WhatsApp, and Facebook Messenger. Voice assistants have a special ability to speed up conversations, which many multilingual teams will find useful in communicating clearly. This is particularly beneficial for companies with a multicultural workforce that often encounter misunderstandings and language barriers during online interactions.
Recent developments in artificial intelligence (AI) have made voice assistants multilingual. Users can set up their voice assistants to deliver results in various languages and provide translations in a culturally acceptable manner.
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If you’re running an international business, multilingual voice assistants can help you interact with your employees and target customers around the world. This way, it’s easy to expand your reach and provide the needs of your audience without letting the language barrier get in the way. As a result, you increase your chances for better customer acquisition and brand loyalty.
Time management and task tracking
There are plenty of ways to enhance productivity and efficiency in the workplace by using voice assistants equipped with AI capabilities. The most obvious benefit is their ability to take on the responsibility of reminding important deadlines, schedules, and dates.
If you’re handling multiple teams, these features can help you plan and implement projects with each team member. They can handle all repetitive tasks of tracking and reminding projects that help you drive innovation and minimize operational costs.
Data analytics
Voice assistants such as Siri and Cortana are known for analyzing data. You can use voice commands to establish analytical queries over large data stores, which helps you filter and break down data by events, departments, functions, and date ranges – all by simply using a voice command.
Instead of extracting and filtering data manually, voice assistants help save time for data analysts. This offers a huge convenience in data processes since the user easily creates a program for that specific command. As a result, analysts can easily interpret data by converting English into graphs, tables, and other visualization tools on certain programming platforms.
Customer service
Voice assistants are also transforming how you run a business. Employees can now use voice commands to accommodate service requests and support customer queries.
When addressing inquiries, voice assistants can transform requests into tickets to be handled by the support agents. This helps minimize the time and effort spent on processing requests and placing job orders, which helps optimize the entire customer experience when it comes to processing payments and following up orders. Small businesses with a limited workforce will find this useful when accommodating a large volume of customer requests.
Another obvious benefit of voice assistants in customer service is their ability to entertain customers 24/7. Although you cannot completely replace the power of the human touch in customer service, voice assistants can respond to customer queries when no one is available to take calls at that moment.
Recently, a new voice assistant feature was designed specifically for sales representatives. This helps users speed up routine sales-related tasks, such as making appointments, accessing reports, taking messages, writing meeting summaries, and keeping important systems updated. These features significantly improve how you integrate your operations, which helps prevent errors and headaches down the line.
Personal assistant
Beyond helping customers, voice assistants can serve as your own personal assistant by automating manual tasks, ordering supplies, sending group messages, managing your schedule, and making phone calls. This won’t only save time, energy, and costs but also helps in increasing productivity by helping your employees to focus on more important responsibilities that require critical thinking.
The extent of the capabilities offered by voice assistants doesn’t simply stop here. There are still other benefits that are yet to be explored in the workplace. They aren’t just for fun and convenience at home, but they will eventually become necessary in a tech-driven office environment. Until then, we should continue exploring the promising features voice assistants can bring into the business landscape.
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