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It’s a thrilling time for a company when they can finally hit the road and offer their consumers the option of having their products delivered right to their door. However, if you’re not prepared, things could quickly spiral out of control, and your home delivery service may end up costing you far more money and time than it’s worth. Fortunately, there are a few simple actions you can take to ensure that everything goes successfully.
Training your drivers
While driving a delivery van is something that a typical driver may become accustomed to, being accountable for all of the packages contained therein is something entirely else. Your drivers will require training in the following areas:
- What to do with packages that are larger or heavier than anticipated.
- How to use the equipment installed inside the vehicle to guide them to their next destination and identify the cargo they are receiving.
- They must be completely capable of maneuvering a larger vehicle and have completed safety training to demonstrate this.
- Because your drivers will be representing your firm, they must realize that you want them to provide the highest level of service possible.
- They’ll have to stick to the deadlines that have been established for them.
- Make certain that the online store and the warehouse are consistent.
- Among the issues that many businesses experience is that their online store does not accurately reflect the inventory in their warehouse, and the opposite is true as well. Customers are irritated because their item isn’t shown as in stock when it is, or they are unhappy because they ordered an item and it turned out to be out of stock.
Make sure you have a system in place that can readily and reliably tell you how much stock you have, so the IT side of things can keep up and your buyers aren’t confused or inconvenienced.
Another smart idea is to include a date for when an item is expected to return when it is out of stock. This will let consumers who want the item come back and buy it from you at a later time.
Use a customs brokerage company
There may be times where you’ve received an order from an unusual location and you’re struggling to find the right method of delivery. Find a customs brokerage that always delivers to quickly and efficiently deliver your cargo to your customers. While your business might be mobile, this might be an ideal solution from time to time. All you’ll need to do is make sure that stock levels are good and you follow the shipping tracker on the website.
Provide free shipping
Everybody loves a deal, especially when it’s a deal that includes free delivery of an item you just purchased and can’t wait to receive. Remember to factor delivery costs into your item prices to avoid losing money.
What you want and need from your clients
Before you complete any transaction, you must ensure that your clients are not engaging in any fraudulent behaviour. As a solution, you might require your clients to sign up for an account so that you can keep track of their information.
After that, document verification should be used to establish proof of residency. If a customer refuses to offer proof of address, there’s probably something going on that you don’t want to be associated with your business.
Another thing to think about is requiring a signature from your drivers when shipments are delivered safely. This means that placing packages in gardens or beneath doormats is out of the question.
This will safeguard the firm because if a consumer complains the shipment did not arrive, you will have signed proof of delivery to show that your company followed through on their end of the bargain.
Obtaining positive feedback from satisfied consumers
Once you have established yourself as a mobile company that can deliver their items directly to their clients, it may be time to look about how you might obtain good feedback from those who were pleased with your service.
The display of client feedback on your website, social media accounts, and in-store is always a smart idea because it allows potential customers to get a good sense of what your brand is all about while also instilling an immediate sense of trust in them.
If you follow this advice, you’ll quickly find yourself in a new and profitable portion of your business. You should always remember that the client is always right, but if you stand by your decisions, you should have no problems!