It is important that you adopt a healthy money mindset in your business. You need to know exactly how much it costs you to complete every single project and calculate the time your remote employees are spending on each task, so you can find out whether or not you are still in profit. If you are not making money, there is no point being in business or making the effort to market your products or services.
Time Tracking
You can use time tracking when you have an advanced project management or collaboration platform, so you can keep an eye on the performance of your remote employees. You don’t want them to go on a walk when they are supposed to be answering customer questions or queries, or you will spend money and not get any value for it.
Customer Feedback
It is crucial that you assess the performance and productivity of your employees based on the feedback received by your customers. It is hard to let go of the role of representing your brand in the marketplace, and you need to know that you and your remote employees are on the same page when it comes to customer service. You can use a 360 degree feedback system that will allow you to measure the key performance indicators.
Quality
It is not enough to have fast employees; they also have to be detail oriented and focused. If they make too many mistakes you have to correct, chances are that you are spending more time on cleaning up after them than it would take you to do the job yourself. That is why you will need to ensure that you are able to monitor their quality and performance, as well as their productivity and output.
Knowledge and Skills
It is hard to check the credentials of freelancers, if you never met them. Trusting people that what they say is the truth might be one of the greatest mistakes you can make in business. You will need to have an advanced interviewing system and the means to check that your staff is as knowledgeable as possible. If you are not checking the credentials of your remote workers, you are putting your business reputation at risk.
Running a business using remote workers and freelancers might be a good way of saving money, but you need to ensure that you are still in charge and can get as much value out of your workforce as possible.
